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All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. We reserve the right to deny requests to return items which lack original tags and labels, or that display evidence of use.

How to return

To return an item, please email customer service at returns@daysoftheyear.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Days Of The Year LTD
Attn: Returns
RMA #
38 Jute Road,
York, YO26 5EN,
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return.

We reserve the right to offer you store credit in place of a refund.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or refunded:

  • Personalised products
  • Perishable goods

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:
returns@daysoftheyear.com.

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